Product information
This is actually a solid base — honest, specific, actionable. It just needs three things: expand it to cover the leather and silk pieces now that those are your hero category, lift the language to match the brand, and make it feel less like a legal disclaimer and more like a brand promise.
Here's the rewrite:
Our Commitment to Your Piece
Every Mishka piece is made to last. We stand behind our materials and our craft.
What we cover
We offer a two-year warranty on all Mishka jewellery, covering manufacturing defects and discolouration of rhodium and gold plating from the date of purchase. If something isn't right, we want to know.
For pieces combining silver with leather or silk, the warranty covers the metalwork and construction. Natural materials age with wear — this is part of their character, not a defect.
How to make a claim
Contact us at hello@mishkajewellery.com with your order details and a photo of the piece. We'll assess and respond within 5 business days.
Shipping your piece to us is at your cost. We recommend insured, tracked postage — we cannot take responsibility for items lost in transit.
Beyond the warranty period
We offer replating and restoration services after the two-year period. Costs vary by piece. Contact us to discuss.
What isn't covered
Normal wear, accidental damage, and lost pieces fall outside the warranty. If you're unsure whether your situation qualifies, reach out — we'd rather have the conversation.
|
Delivery method |
Order value |
Shipping fee |
|
Standard shipping 4 - 6 days |
above €200 |
free |
|
Standard shipping 4 - 6 days |
below €200 |
€30 |
North America
|
Delivery method |
Order Value |
Shipping fee |
|
Standard shipping 5 - 7 days |
above €200 |
free |
|
Standard shipping 5 - 7 days |
below €200 |
€20 |
Rest of the World
|
Delivery method |
Order Value |
Shipping fee |
|
Standard shipping 5 - 7 days |
above €200 |
free |
|
Standard shipping 5 - 7 days |
below €200 |
€30 |
Delivery times are indicated from the day when the order has been confirmed by MISHKA. Our aim is to fulfil all orders in the time scale indicated above, but please note that longer shipping times can occur due to unforeseen reasons.
If we foresee significant delays in the shipment of your order, we will contact you via email or telephone.
Please also note that MISHKA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are under the customer's responsibility.
MISHKA is also not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Proper Storage
1. Individual Storage: Always store your Mishka jewellery pieces individually in soft pouches or lined jewellery boxes. This prevents scratches and maintains the lustre of each piece.
2. Dry Environment: Ensure your storage space is dry and free from temperature extremes. Humidity can accelerate tarnishing and potentially damage the jewellery.
Routine Care
1. Gentle Cleaning: Clean your jewellery gently with a soft, dry cloth after each wear. This helps remove any oils or residues and restores the piece's natural shine. Avoid using chemical cleaners as they can strip the finish.
2. No Water Contact: Avoid exposing your jewellery to water, including bathing, swimming, or washing up. Water can weaken the jewellery and cause it to erode over time.
During Wear
1. Last On, First Off: Make Mishka jewellery the last thing you put on after dressing and using cosmetics, perfumes, and hairsprays, and the first thing you take off. Chemicals in beauty products can react negatively with the jewellery.
2. Sweat and Chemical Avoidance: Remove your jewellery during physical activities. Sweat and other harsh chemicals such as chlorine or salt can damage the jewellery over time.
Maintenance
1. Professional Checks: Regularly have your jewellery checked by a professional for any signs of wear or damage. They can clean it thoroughly and restore the jewellery if necessary, ensuring your Mishka pieces always look their best.
2. Sustainable Practices: Mishka encourages sustainable care practices. Consider using environmentally friendly products for cleaning and opt for professional services that share our commitment to sustainability.
Special Considerations
1. Handling Delicate Designs: Handle intricate and delicate designs with extra care to avoid bending or snapping. Mishka’s unique designs are crafted with precision and deserve your careful attention.
2. Recyclable Packaging: Always keep and reuse our eco-friendly packaging for your jewellery. It’s designed to protect your pieces when not in use and aligns with our sustainability goals.
By following these care instructions, you ensure that your Mishka jewellery remains a cherished part of your collection, reflecting both timeless beauty and an ethical commitment. Enjoy the lasting elegance of Mishka, where each piece tells a story of luxury and responsibility.
